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WARRANTY AMMINISTRATION

VITO ALESI
phone: +39 0331 664038
fax: +39 0331 664250
e-mail: vito.alesi@agustawestland.com
warranty.administration@agustawestland.com

 

Agusta Aerospace Corporation, Agusta Aerospace Services, and all Agusta Service Centers, are entitled to handle customer warranty on behalf of Agusta.
Please refer to Service Centers section.


WARRANTY POLICY ABSTRACT

TRIPLE 3 WARRANTY FOR NEW HELICOPTER MODELS
A109K2 - A109 POWER - A119 KOALA - AGUSTA GRAND
36 MONTHS - 3000 HRS PRO-RATA
FOR COMMERCIAL SALES
Seller warrants that, at the time of delivery, each new helicopter and part thereof (hereinafter collectively referred to as "the warranted items") will be free from defects in material and workmanship under normal use and service. The limited warranted coverage on warranted items is set forth below.

1. Seller Manufactured Warranted Items
In the event any warranted items manufactured by Seller are demonstrated to Seller's satisfaciton to have been defective at the time of delivery, Seller's sole liability and Purchaser’s sole remedy, shall be limited to the repair or, at Seller's option, the replacement of the warranted item at Seller's place of business. This limited warranty shall apply only in those instances where the defect in Seller's manufactured warranted items appears within 36 months from the date of delivery or within 3000 hours of use of the warranted item whichever occurs first.
2. Vendor Manufactured "Warranted Item"
In the event any "warranted item" manufactured by a Vendor, rather than Seller, are demonstrated to Seller's satisfaction to have been defective at the time of delivery, Seller's sole liability and Customer's sole remedy, shall be limited to the repair or, at Seller's option, the replacement of the "warranted item" a Seller's place of business. For Vendor items Seller shall warrant the parts to the extent of the original warranty as released by the relevant Manufacturer but however not less than 12 months or 1000 hours which ever occurs first.
The following terms shall apply to all warranted items on a new helicopter:
During the first 300 hours of use or 12 months from delivery whichever occurs first, Seller shall reimburse Customer for labor charges related to warranty issues.

Reimbursement for freight charges will be recognized in those situations where the limited warranty described above is accepted.

Spare parts installed as warranty replacement will be warranted for the balance of the original helicopter warranty or for the spare parts warranty of 12 months or 1000 hours whichever is the greater.

Purchaser will be charged for any warranted item repaired or replaced by Seller after 300 hours of use. The charges will be assessed on the pro-rated basis of hours of total use of the warranted item against either the then applicable life of the part or 3000 hours, whichever is less.

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